InPath Devices.com wants to make your purchasing experience
as easy and hassle free as possible. We accept Visa, Mastercard and Discover
Card as payment. We also accept Purchase Orders from Schools, Universities,
Government Agency and Fortune 500 Companies.
RETURN POLICY (EXCLUDING WIRELESS LAN ANTENNAS):
Electronic equipment from time to time breaks down during regular
use or arrives DOA (Dead On Arrival). We try to explain our policies in detail
to avoid surprises and keep our customers happy. We strive to make these rare
occurrences as painless as possible, but there are a few things you can do to
help. Always save the original packaging. This ensures that if you must ship
a product back for repair, there is a better chance that it will arrive at its
destination in good condition. Always double box your shipment for additional
protection, Always insure your shipment for the replacement value, and Never
write on the original packaging.
InPath offers a 30 day Money Back Guarantee on all in-stock hardware
sales (excludes Wireless LAN Antennas, NBX hardware and software, and any special order or custom products).If you need to return
a product, please call 800-988-1914 within 30 days of ship date for a RMA number.
Alternatively you may email your request for an RMA to support@inpath.com. Returned
items must be shipped, freight prepaid, in original resalable condition, include
all parts, accessories, manuals and must be packed in the original manufacturers
packaging. No return products will be accepted without all original packaging.
All returns must be double boxed and accompanied by a copy of the invoice and
have an RMA number. Restocking fees of up to 20 percent may apply at the discretion
of InPath Devices. Shipping costs will not be reimbursed.
RETURN POLICY FOR WIRELESS LAN ANTENNAS:
InPath and WLANAntennas.com provides a wealth of online resources
to help you choose the right wireless antenna for your application. We also
offer the resources of our knowledgeable and helpful support staff to help you
choose the right antenna. However, once you have chosen an antenna and purchased
it from InPath all sales are final. All items are covered by the terms of the
manufacturers warranties, but items may not be returned for credit, refund,
replacement, or exchange. This policy will apply to wireless antennas, wireless
antenna cables, wireless accessories, and all other items being offered by InPath.
DOA POLICY:
If you receive a product DOA (Dead On Arrival) please call 800-884-6945
immediately to report the problem. We will issue a RMA (Return Materials Authorization)
number that must be included in the return packaging. All products must be returned,
freight prepaid, in original packaging with a copy of the RMA form and a copy
of the invoice. Once the original product is received, we will inspect and test
to determine if the returned products are eligible for Warranty Replacement.
If the returned products are eligible for Warranty Replacement, we will ship
a replacement unit with a new invoice, freight prepaid, to you. At the discretion
of InPath Devcies (and providing the product is in stock) we may advance ship
a unit to the customer, but a credit card number will be required to insure
the original product's prompt return. Any product not returned in original condition
with original packaging, manuals and accessories will be subject to a restocking
fee of up to 20 percent of purchase price. If you are a C.O.D customer, we will
ship the replacement unit when the DOA product is received. Any product not
returned in original condition with original packaging, manuals and accessories
will be subject to a restocking fee of up to 15 percent of purchase price.
SOFTWARE:
Open or "Downloaded" Software cannot be returned
for refund or credit under any circumstances.
